Terms of sale
We know how daunting it is for a client to read this kind of document (and for us to write it).
The important thing for a customer is to know that if discontent, it is possible to recover his money as soon as possible.
Many of our competitors through their lawyer sales conditions so restrictive that we no longer want to buy them anything, so in the document below, we tried to be as concise possible even if not strictly legal and always too long to read.
IMPORTANT POINTS:
1 / The security of payment and the transfer of your personal information
At the time of your purchase you have two payment options:
a) by bank transfer (so do not worry violation information)
b) by credit card (Visa, Mastercard).
No problem either, because the payment is made by a fully independent body (CETREL) to us via a secure site (https:).
All information you provide will be known only to them and in no way by our society.
2 / The terms of delivery
Deliveries are made by La Poste Luxembourg and international correspondents.
Depending on the location of the parcels are delivered between 2 and 12 days worldwide.
For Europe the time is normal 4 / 5 working days.
Generally when the parcel is not delivered after ten days it is recommended first to ask for the post office nearest if the factor has not forgotten to bring the package, then notify our society for we will ask the Post to investigate Luxembourg.
In this case you should be aware that we can not ask a survey of Luxembourg Post as four weeks after the date of mailing (international convention inter-items), and La Poste Luxembourg still asks us to four weeks for us confirm the refund of the package.
In other words, it is best to check with the post office in his district that the parcel is pending in their offices.
We found that 3% of the factor fails to leave a calling card (in case of absence) and if the customer does not care about the delivery of the parcel in one hand complications. It was not until eight weeks before finally everything is in order, it is very unpleasant because it creates tensions among all stakeholders, so we attract the attention of our customers on this point.
Always remember that carriers do not provide delivery purposes only and packages always travel at the expense and risk of the buyer.
Do not forget at the time of receipt of the package, if it is not in good condition, indicate on the delivery note before signing and to prevent our society.
In case of late delivery and loss of parcel carriers due to our society can not be held responsible.
In case of lost parcels and after confirmation of La Poste Luxembourg society undertakes to repay the lost package.
3 / The conditions for exchange
Upon receipt of a parcel exchange is possible (during the week after the delivery) if the products have never been worn.
If you are not happy (for whatever reason) of the product you have purchased the company you return it in its original condition and we will refund by bank transfer upon receipt.
Remember to attach a statement of account with your details in the package.
For a first exchange the client sends us the parcel at its expense and registered post to the following address:
THE CASTOR Op Laangert 32, L-5720 Aspelt (Luxembourg)
The return postage is offered and therefore our responsibility.
In case there is a second exchange must provide the customer to return the package to its expenses (registered post) and also send a lump sum of 15 € (cash) or make a bank transfer 15 € for the company. The name of the company and bank codes to mention are the following:
LICENSING CONCEPT, IBAN: LU30 1111 2996 5522 0000 BIC: CCPLLULL.
If it is an error on our society, obviously does not reflect the amount expected, and in compensation for expenses paid by the customer return a gift of compensation is provided.
4 / The discretion of information
All information you provide to our society and will always remain confidential and we promise that they will never be disclosed to third parties, with one exception: there is a piracy carried out by evil.
5 / Pricing conditions and visual products
The price of the products listed and sold on the site are valid at the time of the transaction and the client can invoke a different price in the case of a deferred transaction.
The product photos shown on the site are not contractual because each computer has its own configuration.
Finally the line unpleasant to be specified if different:
"Only the Luxembourg Court has asserted jurisdiction in any dispute.
6 / The coordinates of the company
LICENSING CONCEPT (THE CASTOR)
1 Millewee
L-7257 Helmsange
LUXEMBOURG
Tel: 00 352 23 67 71 93
Fax: 00 352 23 67 71 94
Capital: 100.000 €
Intracom VAT no: LU 23554652
7 / Where ...
If you are not discouraged to make your purchase by all these conditions and if you have any further questions to ask, do not hesitate to contact us either by @ (via the << contact page >> on our site) either by phone or fax via the numbers listed above.
Finally, to be reassuring know that since the company distributes its products through the Internet (1996) experienced no dissatisfaction has been reported to date by our customers, we have a lot of mails of encouragement and satisfaction worldwide and celebrities.
